FAQ
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Mastercard, Visa, PayPal and Afterpay.
HOW DO I PLACE AN ORDER?
Click into the product detail page, choose your product, select your size, the quantity you would like to order, then click the ‘Add to Cart’ button. You can then either proceed to your cart or continue shopping and adding products to your cart. Once you have completed your shopping and are ready to check out, follow the prompts to check out and make your payment.
HOW DO I QUALIFY FOR FREE SHIPPING?
You’ll qualify for FREE shipping if you place an order exceeding $150 Australian Dollars for delivery to an Australian address only. See Delivery Policy for full details.
WHAT ARE THE AVERAGE DELIVERY TIMES?
Suvarii uses Australia Post to deliver directly from our distribution centre in Melbourne to your doorstep. Please check www.auspost.com.au for their current delivery timeframes.
WHAT IS YOUR RETURN/REFUND POLICY?
See our Returns Policy for detailed information and conditions.
WHAT IF AN ITEM IS MISSING FROM MY ORDER?
Orders can often be sent in multiple satchels/boxes as they may not fit in one satchel/box, or some of the products may have been sent directly to you from one or more of our wholesale partner suppliers. Please contact us via email: enquiries@suvarii.com.au to check the status of your order and if the other products you ordered have not been received within two days of receiving your first part of your order. If in the rare chance we have missed a product off your order, please notify us and we will send it to you immediately. Chances are we have already realised and it’s on its way to you before you contact us.
WHAT HAPPENS IF SOMETHING I ORDER IS OUT OF STOCK?
Our website removes out-of-stock items from the online store, but occasionally an item sells out at the same time as you place your order. If an item on your order is sold out, we will still ship any other products you’ve ordered and include an explanation in your package about any excluded items. We will reverse any payment made for an out of stock product.
WHERE DO I SEND MY RETURNS?
Please print and complete the returns label here, and send with your item to:
Suvarii Returns
PO Box 8175
Carrum Downs VIC 3201
Australia
WHAT HAPPENS IF THERE IS AN ERROR DURING CHECKOUT?
In the unlikely event you experience a technical issue when you submit your order, please email us at enquiries@suvarii.com.au and we’ll advise if we’ve received your order and whether your transaction has been processed or not.
HOW DO I USE THE PAYPAL PAYMENT OPTION?
During checkout, you will be transferred to PayPal to log in and confirm payment. After this is completed, you’ll be directed back to suvarii.com.au with acknowledgement that your order is completed.
CAN I ORDER ONLINE AND THEN PICK IT UP?
No, all orders must be sent to your nominated delivery address. You can however send your order to a business address (ie. your workplace) if you know you will be at work around the time the delivery will be made or you can have someone else at your delivery address sign for it.
CAN YOU DELIVER TO MY WORK ADDRESS?
Yes, we can deliver to your place of work. Please ensure to include the business name in the delivery address when ordering so the delivery driver can find the address easily. We encourage you to nominate your work address as your delivery address if you are likely to be at work during the week when your order is being delivered as someone must sign for your delivery if you have nominated the registered post option.
DO YOU DELIVER TO PO BOX ADDRESS?
Yes, we deliver to PO box addresses in Australia.
WHAT DO YOU DO WITH MY EMAIL ADDRESS AND PERSONAL DATA?
Your personal data is kept secure on servers at all times as your personal data is transmitted using secure, encrypted pages. Your email address will not be shared with random third parties and will not be sold to third parties. From time to time we may send you email offers that we believe may interest you. We will never misuse your personal data.
I RECEIVED A DIFFERENT ITEM TO WHAT I ORDERED. WHAT DO I DO?
On very rare occasions we may pick, pack and send you the wrong products. If you believe this has occurred, please contact us via email: enquiries@suvarii.com.au.
